FAQ

NEW ACCOUNTS

1. NEW ACCOUNTS:

New professional customers are subject to credit review and opening orders are to be prepaid only. Bank reference required along with a completed and signed Shine Home Credit Application. Accounts subject to approval by Sales Representative and by Home Office.

2. MINIMUMS:

1.500€ opening order / 3.000€ yearly minimum for wholesale, stock dealers. 500€ opening order / 1.200€ yearly minimum for design professionals and gift accounts.

3. TERMS:

Invoices are valid for 30 days.

4. SALES TOOL UPDATES:

Any account that does not meet annual minimums will not automatically  receive new introduction updates. Accounts may request updates at their expense, at anytime.  

SALES & RETURN POLICIES

1. ALL SALES ARE SUBJECT TO COMPANY APPROVAL:

Prices & availability subject to change without prior notice

2. ORDERS AND BACK ORDERS:

Please include style number, color, sizes and description on all orders. We will ship all back orders unless specifically instructed in writing to cancel.

3. SHIPMENTS:

4, AVENIDA DOM NUNO ALVARES PEREIRA 159, 4750-324 BARCELOS PORTUGAL. Please allow 2 weeks for delivery. Shipping charges include freight and handling. Drop shipments: 6€ fee . Expedited service: 25€ service charge per order, excluding 1, 2 or 3 day air, extra charge. We reserve the right to refuse shipment on past due accounts. Payment to bring your account current  can be made by check or credit card (Visa, MasterCard, American Express or Discover).

4. CANCELLATIONS AND REVISIONS:

Orders are processed and entered into our system in a timely manner.  Please contact Customer Service immediately for revisions and cancellations. Note: Orders CANNOT be revised or cancelled if they have entered the shipping process.  Cancellations or revisions to an original order may be subject to 25€ fee.

5. REFUSED SHIPMENTS:

Will be charged a 25€ charge plus all shipping charges.

6. RETURNS:

No return of merchandise will be accepted nor will a refund or credit be issued without    authorization by a Customer Service Representative. All claims must be made within 30 days after receipt of the goods. All packages must be clearly marked with a Return Merchandise Authorization Number as assigned by a Customer Service Representative. Please note the following regarding returns: A 25% restocking fee will be charged.. On exchanged merchandise, a 25% restocking fee will be charged on merchandise returned   without it’s original, undamaged packaging. Returns marked with the assigned Return Merchandise Authorization Number must be sent to:

SHINE HOME,

AVENIDA DOM NUNO ALVARES PEREIRA 159,

4750-324 BARCELOS

PORTUGAL