Shipping & Return Policy

SHIPMENTS: Shipping from AVENIDA DOM NUNO ALVARES PEREIRA 159, 4750-324 BARCELOS PORTUGAL. Please allow 3 weeks for delivery.       Shipping charges include freight and handling. Drop shipments: 6€ fee       Expedited service: 25€ service charge per order, excluding 1, 2 or 3 day air, extra charge.            We reserve the right to refuse shipment on past due accounts. Payment to bring your account current can be made by check or credit card (Visa, MasterCard, Maestro)

CANCELLATIONS AND REVISIONS: Orders are processed and entered into our system in a timely manner.       Please contact Customer Service immediately for revisions and cancellations. Note: Orders CANNOT be     revised or cancelled if they have entered the shipping process.  Cancellations or revisions to an original     order may be subject to $25.00 fee.         

REFUSED SHIPMENTS: Will be charged a 25€ charge plus all shipping charges.      

RETURNS: No return of merchandise will be accepted nor will a refund or credit be issued without    authorization by a Customer Service Representative. All claims must be made within 30 days after receipt of the goods. All packages must be clearly marked with a Return Merchandise Authorization Number as assigned by a Customer Service Representative.                          Please note the following regarding returns:    A 25% restocking fee will be charged..            On exchanged merchandise, a 25% restocking fee will be charged on merchandise returned   without it’s original, undamaged packaging. Returns marked with the assigned Return Merchandise Authorization Number must be sent to:

SHINE HOME

AVENIDA DOM NUNO ALVARES PEREIRA 159,

4750-324 BARCELOS

PORTUGAL